Thankfully not our own solicitor, but they are the solicitor of our buyer. Don't be fooled by the number of 5* ratings on here, look on social media and look on other review sites. DO YOUR RESEARCH. Following on from the absolutely shocking service this useless company have provided, I think it summed it up for me when I found a support group on social media for those who have had dealings with PPL. My solicitor has spent endless weeks chasing info from these people on a daily basis. We've been waiting on things... we didn't even need to wait on! Supposed to complete last week, didn't happen. Supposed to complete this week, isn't happening. And all the time we are throwing money down the drain arranging removals as we are moving 5 hours away so need to be organised. First it was because they wouldn't accept some of our buyers documents by email, they needed to wave the hard copy around. Now they haven't got all the documents they should have had weeks ago. They also can't seem to confirm at this point why on earth they can't exchange and complete. They've spent days not even responding to our own solicitor! Finally at our wits end, I can honestly say I would NEVER sell to someone who uses this company again. Would pull out of the sale straight away. They are on the brink of collapsing this relatively simple chain (Buyer is a renter, our vendor is chain free, we are cash buyers). You'd think it would be simple. DO NOT USE IF YOU WISH TO STAY SANE WHILE MOVING HOUSE.