My experience with PPL has been an utter disaster. Firstly my original solicitor left without giving me any prior warning. When my case was initially opened in July 2023, I was advised that completion would take 16 weeks... 30 weeks later, I am still no closer to completion. The lack of communication between PPL and myself and PPL and the sellers solicitors is absolutely shocking. I have sent multiple emails sharing my concerns, but they do not seem to care in the slightest. It is impossible to get through to my solicitor (who seems to constantly be ill or on annual leave) and when I eventually manage to get through to a member of the team, they are rude and lack customer service skills. I have been promised multiple call backs which I have never received. My solicitor told me that they had not received my mortgage deed but had received a copy of my transfer, when I told them that they had both been sent in the same envelope, they suddenly managed to find it. They are completely unprofessional and incompetent. PLEASE AVOID THIS COMPANY AT ALL COSTS.