I wish I had done some research into this company. It is essentially a call centre, it gets passed around case handlers who are clearly not qualified solicitors, anything that requires more than a template response is not dealt with. Some enquiries are repeatedly sent. They appear to create unnecessary work and that is likely to be so they can charge more / accumulate add ons to the initial relatively low fee. It is completely false economy, and the stress and subsequent financial loses should not be underestimated. I would not use them and I would also ensure that you don't enter a purchase where anybody is using them, it is truly not worth it.