I don't understand how they can even get 3.5 star average in here, I would give zero if I could. They are the worst company I have ever had the misfortune of dealing with. They misquoted and kept adding surprise extra charges, lost our online record for our sale, duplicated our record for our purchase which meant they ignored the seller's solicitor emails for a month but kept blaming them, lost documents that were sent signed for and confirmed arrived, put my surname wrong on a legal document, asked for irrelevant information from our sellers, queried a water pipe supposedly under the house that didn't exist and failed to exchange contracts until 2 days before our moving date. It felt like they didn't do anything until you rang and chased for an update. We sold in January last year and moved in June with just three parties involved in our chain. The whole thing caused me so much stress it affected my mental health to the point where I just wanted to get on with my life rather than put an official complaint in but having heard of someone else experiencing exactly the same, I wish I had. Hoping that at least putting this review on will prevent some people using them.