UNPROFESSIONAL, INCOMPETENT and RUDE If I could give no stars I would. What an absolute incompetent, unprofessional, rude and dishonest bunch of people. How they sleep at night I do not know. If I worked for this organisation I would resign out of embarrassment. Communication - virtually non existent, send over 15 emails to our named conveyancer stately clearly I wanted her to call me on my mobile number, absolutely zero response. Tried to call her on her number and when I did get through, I got through to someone different. Put on hold and nothing, eventually being disconnected. We were told that our named conveyancer (Karen Coaker) was out of the office, on the phone, not available right now, "I can see her in her office but shes not available now". Eventually told she works from home 100% of the time. Professional Ability - After four weeks into the conveyancing process we were told they could not act on our behalf as the type of mortgage we had could not be dealt with remotely. We spoke to our mortgage company and they informed us there was nothing they couldn't do remotely and it was a simple process to transfer the mortgage to a new property. Eventually they refused to act for us and we were put in the position of starting the whole process again. To say they are incompetent and unprofessional is an understatement, legislation needs to be brought in to protect clients, Cowboy organisations of this nature should not be allowed to trade. Try to find out who their CEO is !!!! Good luck.