I was involved in a sale and decided to withdraw from the market and asked for my document back. 8 months later, after being passed between numerous 'departments' and individuals I still have not received my deeds which they asked for as original copies. I am now told they only have 'scans' which I am supposed to have sent them. It clearly states on their application forms to 'please send original documents where possible and not photocopies or scans'. They are now telling me that it is perfectly normal to send scans of documents like this, i.e. property deeds!! Which is a method completely open to forgery and misrepresentation. These people should not be allowed to operate, it's as simple as that. How any agent like WH Brown can advocate appointing this organisation in transactions should be the subject of an inquirt by the estate agents ombudsman. I will no doubt be going to the legal ombudsman to get compensation for what I am sure are documents that PPL have either discarded or misplaced.