Just totally incompetent and pass the buck for their work onto the customer to do! They then come out with lame excuses like "we only represent you for a freehold sale, not a leasehold" 4 months into a sale, without even being correct in their definition of the situation. One quote was "Just to let you know, as conveyancers, we are not qualified to interpret wills or cannot assist with the Probate application I am afraid" Then what's the point of a solicitor??? And if they had found out what was involved at the start of the sale not the end, why didn't they say they would not be able to act on my behalf?? It's a complete joke of a setup, and for Purple Bricks to affiliate with them makes them part of this dragged out con and farce. They haven't done anything to help either. The whole operation stinks of a scam, or at least utter legal incompetence and total lack of professionalism across the structure. They have probably lost my buyer at this point due to time wasted over 4 months to sell a vacant property! 0 stars!