We initially instructed Premier Property Lawyers on the sale of our purchase back in October and were allocated Rob Whittle. Whilst acting on our behalf Rob didn't seem to know the answers to - or be prepared to research - some of the questions that we raised to him, he came across as very passive throughout our dealings and we ended up having to find out and research a lot of things ourselves that we would have expected to fall within his role. One of the main issues that we faced was the need for indemnity insurance for an extension on the property we were selling. Rob was extremely unhelpful and even when presented with a quote from a company that were happy to provide cover, didn't pass information of this cover on to our buyer. After a painful few weeks getting nowhere with Rob, we contacted our buyer ourselves who appeared to be equally annoyed with the lack of communication from our solicitor. We were informed that her solicitor had made several requests for information/documents from Rob, many of which had gone unanswered. With our Buyer pulling out due to information not being provided, we only found out a week later when we contacted our buyer directly. Rob at no point passed this information on to us. With a new buyer found for our property and a new solicitor; Josh, handling the case, he was then furloughed. Whilst we completely understand the difficulties that COVID 19 has placed on businesses, when Josh was furloughed with our sale/purchase so close to completion, there was again no communication to advise that he had been furloughed and no other advisor taking ownership of our file. We were having to make contact daily to find out what was happening with the case and what was needed from us. Every time I called there had been an update and at no point were these being passed on without us being the ones to make contact and ask for it. Again, we were having to be in direct contact with the buyer ourselves in order to know what was happening with the sale of our property.Seemingly, you were not making contact on the side of our purchase either as we were having constant messages from our seller asking us for updates. Given how much we paid them to handle the cases, it seems absolutely ridiculous how much of the communication we had to do for ourselves. With the exception of Josh, communication from the team has been absolutely unacceptable throughout our sale and purchase - contributing to us not only losing our first buyer but also almost losing the house we were buying and now being £2000 out of pocket for funds not returned to us. After raising a complaint, we did get £250 compensation but it definitely doesn't make up for the 8 months of headaches caused by the company.