We had Alexandra Lanier as our tutor, she was very nice and good at tutoring BUT something was not right about her. On one of the sessions, she was having technical difficulties which was fine, we gave her the benefit of the doubt and she connected with my daughter. During the Christmas break, she told my daughter she was available and disappeared. She didn’t respond to any of my emails and we tried to reach out to test prep for over a week. Glenda @ Test Prep didn’t respond to my emails or phone calls. I finally reached Kelly who attempted to help me find another tutor. Let’s see how this plays out, I’m not sure at this point….