I booked a vacation package through Priceline (Trip Number: 73676929516) and just five minutes after booking, I realized that I had made a mistake with the reservation date—my trip was actually scheduled for the following day. I immediately contacted Priceline customer service and explained the situation. The representative assured me that it would not be a problem and that the best solution was to cancel everything and rebook with the correct date, as Priceline would issue a refund. Following their advice, I canceled the initial booking and made a new reservation with the correct date. However, I was shocked to find out that Priceline only refunded the flight and car rental but refused to refund the hotel, despite their own representative assuring me that the full refund would be processed. To make matters worse, I contacted the hotel directly, and they confirmed that they had no issue with issuing a refund. However, since the booking was made through Priceline, the hotel cannot process the refund directly, as Priceline is the one handling the transaction. In other words, Priceline itself assured me that I would receive a refund, the hotel confirmed that they would allow the cancellation, but Priceline is still refusing to return my money. This shows a lack of transparency and disregard for customer service. As a loyal customer, I expected a more honest and flexible approach, especially in a case where the mistake was noticed and corrected within minutes. If Priceline does not resolve this issue and continues to refuse the hotel refund, I will take further steps to report this practice on other platforms and reconsider using their services in the future. I expect an immediate resolution.