Priceline Acknowledges Their Mistake—Still Won’t Refund Me I booked through Priceline expecting a straightforward experience. Instead, I got a mess. Priceline has now admitted—in writing—that they made an error with my reservation. Yet, despite acknowledging their own mistake, they refuse to issue a refund. Let that sink in: a company that claims to value customer service is openly admitting fault but still keeping my money. No accountability, no integrity—just scripted apologies and empty “we understand your frustration” responses. If you’re considering booking through Priceline, don’t. Their customer service is a dead end, and if they screw up, you’ll pay for it—literally.