Consistently messing up orders and BLAMING THE CUSTOMER. I order a range of printed materials under a number of printed.com accounts for the business I run, for clients, and for a charity I run. Since they changed their ordering system online a couple of years ago, we consistently get prints delivered that are wrong. eg the back of one design being printed on another product, things at the wrong angle, folds on the wrong side on folded leaflets, etc. Even though I am able to evidence with screenshots taken at the time of placing the order showing their ordering system, and clearly evidencing that we've done everything correctly, we are told by their customer service team that it's "not their fault". I can only equate this to painting a wall pink, having NASA scientists telling you the wall is pink, having experts from Harvard telling you the wall is pink, yet printed.com will still tell you "no, the wall is painted yellow". Utterly infuriating. They do offer a "we'll check your artwork" service for £2.99, but it wouldn't have helped in any of these scenarios. Our artwork is PERFECT. It's that their printing team don't know what they're doing and aren't following their own systems and processes. The other thing they'll do is offer you enough "printed.com points" so that you can effectively have your order re-printed for free, but what they won't do is just simply reprint it for you and when they offer these points they do it on the proviso of not accepting responsibility and still telling you it's your fault, when you can categorically prove it's not. Really terrible customer service which leaves a foul taste in your mouth. Big shout out to Alannah and Emily Millican for terrible service, and commiserations you work for such a terrible employer that doesn't value its customers. AVOID PRINTED.COM TO AVOID FRUSTRATION.