We (a business) placed a large order of desk calendars with Printed.com - upon first impression the calendars seemed good, however three weeks in the pages are curling at the edges. We have sent these calendars out to our clients, and to think they are now set on our clients desk curling (just three weeks into January) is embarrassing. I contacted Printed.com to let them know as soon as the curling began, providing several photos. They initially said we needed to raise it within two weeks of the order - I said how could I when they began curling 3 weeks in. I referenced the Consumer Rights Act in that 3 weeks is not a reasonable amount of time for a calendar to last before deteriorating (for a calendar, you'd expect 12 months, right?). When I raised this, Printed.com used the loophole in the Consumer Rights Act to avoid providing a refund as the items are personalised. I argued the fact they are personalised has nothing to do with the quality of the product and the fact the pages are curling. They refuse to offer any form of refund, only a 25% discount on our next order, however why would I want to order again? We will never use this company again and I would recommend it to no one. They simply put profits ahead of customer service and we are now left with several hundred unusable calendars and money down the drain.