I ordered a photo puzzle. When it was delivered, straight away you could see the quality was terrible. The ink from the photos had run into the cracks where the jigsaw had been cut so the white border was not white at all! It just looked a mess. It was meant to be a gift but there is no way I can give it to the recipient, it would be embarrassing! I emailed the same day it was delivered and had an automatic reply. I have emailed 3 or 4 times since then with no response. Tried the online chat but stuck in a queue and impossible to get through to someone. The lack of customer service is shocking. I have never felt so let down by a company. To begin with I would have been happy if they had just replaced it but now I won’t settle for anything less than a refund as I would rather spend my money elsewhere. Doubt I’ll ever get the refund though as they never get back to you! Would have rated 0 stars if I could have. Terrible, awful service. Avoid this company at all costs!