“I paid for an order of 25£ (about 80 pictures + first class delivery). They sent me 1, single, picture (embarrassing at least). They haven’t answered any of my emails or refunded the money for the order they never dispatched.”
“Bought a product in the first week of December and still have not received it. Reached out to the company many times and have not gotten my product or a refund.”
“If I could give zero stars I would. My package never came. I ordered it a week before Christmas with rush shipping and it’s Feb. 10th. Still no package. They won’t refund me and don’t care. I’ve emailed them multiple times and all they send me is a tracking number. I had to take it up with FedEx and my bank. Don’t buy from them. They obviously don’t care what happens to your product after they get paid.”
“Wish I had read the previous review before purchasing with Printerpix!
I also paid extra for rush handling and for the gift to be delivered to me on 31st January. Printerpix happily took my money and I now find my Photobook is shipping from Poland and will not be with me until 4 th February. Totally unacceptable.
Their website states :
“Super Fast Shipping”
“Each order is printed in the U.K.”
These statements are untrue and misleading at best. I had an email that the Photobook was finished by 30th January and so it could have arrived with me as promised on 31st January. What Printerpix failed to state was the production was in Poland and it would take UPS a further 5 days to get the Photobook to me !!
Please avoid using this company.
18th Birthday gift for my daughter will not be here as committed by Printerpix. I am so upset about this.
I have raised this with Printerpix both in a call and an email but not heard anything back.”
“I ordered a blanket on January 17th and here it’s January 31st and I still haven’t received my item. I paid an extra 45 dollars for rush delivery. Rush delivery is 1 to 2 business days when I have waited two weeks and still nothing! Worst company ever and I will never order three them again. I have written them twice now with no response either…Please run!”
“What suppose to be a $13 Groupon voucher turned out to be $65, and it’s over 18 days now and no product or acceptable response. They either don’t care or they are scammers.”
“I placed an order (#CO60U15139[64526989]) on December 9th with guaranteed Christmas delivery, but here we are, and my order has never shipped! Printerpix issued a UPS tracking number on December 13th (Tracking: 803579834825850902), but UPS still doesn’t have the package—it’s just sitting in limbo with an “Estimated delivery date will be available as soon as we get the package” message.
To make matters worse, Printerpix refuses to respond to emails, and they have NO customer service phone number. How is that even acceptable for a company selling products during the holidays? This is absolutely ridiculous and unacceptable! I would not recommend ordering from them unless you enjoy frustration and disappointment.
Buyer beware!”
“Ordered photo ornaments before Christmas. They shipped from the UK and not the US (I thought I was ordering from the US since the website says "printed in the USA"??) and took weeks to get here. When the ornaments finally arrived (well into January) they were pale and blurry. I contacted customer support who told me they couldn't send me a replacement because what I received was what I had ordered. We have been going back and forth with this nonsense for two weeks now and I give up. Lesson learned - never order photo ornaments from PrinterPix.”
“Absolutely shocking response when I ordered 4xA3 calendars they turned up with images cut in half of my late daughter I told them never in a million years would I have sent my daughters images with the heads cut off I got no sense out of printerpix I then went onto there app which showed my uploaded images all complete and recieved correctly by printerpix on there headed app showing that they had had correct images after being ignored I went to Groupon to complain again the buck was passed back saying don’t contact us your order was with printerpix , I explained you took my money you were the point of sale you’re telling me contact printerpix they were ignoring me both firm are fraudulently taking money and turning out rubbish which was not fit for purpose and couldn’t be given as Christmas presents for my surviving siblings I then approached PayPal who took a long time investigating were you can imagine Groupon told lies and passed the buck and printerpix just kept insisting I had sent in half images which I proved I had not and proved that they had recieved my images in full on there app showing as correctly recieved PayPal because of Groupon and printerpixs responses closed the cases in there favour . I was not standing for this so I rang PayPal after about 40 emails back and forth there comment was go back to the seller and negotiate I tried explaining it’s easier communicating with my green rubbish bin they eventually allowed an appeal after reading all my emails and proving that both Groupon and printerpix were at fault and were lying they refunded a £9.99 voucher to cover printerpixs shipping costs then weeks later they have refunded me £12.49 for the Groupon money that they took , it just goes to show liars and crooks get proved wrong and full marks to PayPal for refunding on behalf of the two unprofessional firm that are taking peoples money and thinking they can get away with it because the refund procedure is flawed printerpix on there terms and conditions say there will be 100% guarantee that if the order turns up wrong they will correct things until everything is correct the amount of reviews on here show they don’t correct or refund they just lie and lie and lie some more never a correction or a refund I’ve only used printerpix twice and both times they’ve mucked up at there end , they should be sued closed down as not fit to trade . Done for fraud and PayPal should not be left to pick up all of there problems PayPal we’re great and that’s why I always use to guarantee I’ve got protection from crooks and scammers should anything go wrong I will always get my money back one way or another PayPal resolved this in full but it’s taken perseverance and approx 40 plus emails ,PayPal has refunded my money but it’s a shame that they are losing money to these two rogue companies”
“I ordered a calendar on 12/12/24. When I hadn't received it in over 2 weeks and couldn't get a satisfactory response from the company (they said the existence of a USPS shipping label proves that they'd shipped the item to the USPS, but this is not true. USPS will create a "pre-shipping" label for you.) I contacted the BBB on 12/27/24. I finally received the calendar 1/13/25, and the quality isn't great. Too much trouble for a little calendar.”
“I put in four different book orders before the 'arrival by Christmas' deadline. Only 1/4 arrived before Christmas and those books had their pages poorly cut, with the print run information showing on the edges. I contacted the company about the problem and provided the requested pictures and then never heard back. The other three orders that I was told would arrive before Christmas didn't show up until after New Year's. Of those orders, two were in fine shape but one had book pages fused together. Again, I reached out to the company and provided the requested pictures of the book that arrived damaged and have not heard back. It's understandable that sometimes issues may come up with an order, but the lack of response to address problems and the total lack of communication when orders would arrive significantly after the promised date are very poor business practices.”
“Ordered a photo album during their Christmas sale. Site claimed it would arrive by Christmas and it still hasn't arrived, even a month after the expected delivery date.
Lack of order traceability/transparency, where it's supposedly at the courier's but only the shipping label has been printed and the courier is still waiting for the item.”
“Avoid PrinterPix at All Costs – A Nightmare Experience
I am incredibly disappointed with the appalling service and product quality from PrinterPix. I placed an order on December 20th, 2024, spending £69.93 for six personalized calendars as heartfelt gifts for my family in Italy. This order was of great sentimental value, and I spent hours uploading photos, adding custom events, and ensuring every detail was perfect.
Delivery Disaster: The calendars arrived late on January 2nd, 2025, completely missing my deadline for gifting them during my trip to Italy.
Horrible Quality: When I finally saw the calendars, they were completely unusable:
Pictures were poorly framed, despite my careful edits.
All the custom events were gone.
The calendars weren’t even in the correct language (Italian).
There was no evidence of the effort I had put into the project. It’s as if PrinterPix ignored my entire design.
Customer Service Failure: I contacted PrinterPix immediately with a detailed complaint. They responded within minutes asking for photos of the calendars and the packaging, which I provided on the same day (January 7th, 2025).
Since then, I have been completely ignored.
I even followed up on January 15th, but PrinterPix still hasn’t responded. Their lack of accountability and customer care is appalling.
It’s clear PrinterPix has no quality assurance process, nor do they care about rectifying their mistakes. A simple review of the design or a confirmation email before printing could have avoided this disaster. Worse, their silence after I sent proof of the issue shows their utter disregard for customer satisfaction.
If you value your time, money, and sanity, do not order from PrinterPix. They’ve wasted my time, ruined my gifts, and left me out of pocket with no resolution.”
“wouldn’t even give them 1 star. Terrible service. Was told on the website guaranteed delivery for Xmas. Was told by email on Xmas eve that it won’t be delivered so I had to rush and find another service. Emailed several times to cancel and refund me before sending the item and no response. 3 weeks later it was dispatched and only today it was delivered and damaged. To this day no responses and contact. Avoid at all costs. Shocking experience and want a refund from this terrible company.”
“Wasted a lot of time on this website.
In short, avoid using them... unless your happy to just pay crazy full price. Even then, can't speak on quality of items.
Designed a mug. At the basket, it stated "Design 1 more Colour Photo Mug with Handle & Inner Pink for only £5.98 each". I designed a second mug. The discount wasn't applied at the basket or checkout.
I emailed the support team, where I got either an auto reply or copy and paste job talking about discount codes from Groupon? I replied, clearly stated the issue with screenshots. I got a reply 5 days later! Again, useless reply. Gave further detail and restated the issue. They replied today, 3 days later, with the exact same word for word copy and paste reply.”
“I ordered Christmas Cards on November 30, 2024 and was told that it would take 3-5 business days to print. After 10 days and no cards came I began to call and ask where they were. I was told numerous times that they were at the end stage getting the final touches and would be sent out within 24-48 hours but they would speak with the manager to get it escalated for a sooner time frame. I would get a call back within 1 hours to let me know that this would happen. This was told to me on 3 different days but nobody ever called me back nor were the Christmas cards sent out. I also emailed them numerous times and received the same message. I finally told them as well as emailed them that I was going elsewhere to have the cards printed and to cancel my order because even if they were to print and overnight the cards there would not be enough time for me to address and mail out these cards so that my family and friends could get them prior to Christmas. I received no response until after Christmas to which I finally received the cards after the new year on January 2, 2025. They refuse to credit me back the exorbitant shipping fee of $26.99 which they charged me on November 30, 2024.”
