“Completely dissatisfied with customer service. The portal indicated a delivery date that did not happen because the portal did not take into consideration weekend time. I paid for expedited shipping. Which did not happen. I missed my deadline by two days.
I contacted customer service and they could not change the delivery. Very unprofessional. I had to ask several times for an explanation.”
“Completely dissatisfied with customer service. The portal indicated a delivery date that did not happen because the portal did not take into consideration weekend time. I paid for expedited shipping. Which did not happen. I missed my deadline by two days.
I contacted customer service and they could not change the delivery. Very unprofessional. I had to ask several times for an explanation.
It’s a shame as the print came out beautiful but I will never use Printerpix because of the incompetence from customer service”
“I ordered two metal prints, hanging kits, and paid extra for photo enhancement. I got two flimsy pieces of metal. The colors looked worse than the original photo, so I’m not sure what “enhancements” could’ve been made. I also did not receive the hanging kits. None of this would have been a big deal to me, though, if it weren’t for their terrible customer service. I contacted them in June 2024 right after my package arrived. Now it is November, and I still never got the hanging kits. All I want is to get what I paid for. I’ve gone back and forth in email with them. Usually they respond two times. First, they tell me to send photos, which I do (even though it is hard to show proof of items I never received!). Then, they say they’re looking into it. Finally, I never hear back or get my items. This has happened four times now over the past six months.
So disappointing.”
“Total waste of money incorrect printing alignment and the customer service is rubbish, doesn't want to talk about a refund or replacement of the items.”
“Terrible!! DO NOT BUY FROM THEM! There are so many better sites! They never got back to me waited 5 days NOTHING...I emailed...I called...This company is a scam!
Go to shutterfly or any other company! They are based in England...shop local...Stay away from this company...Fraud!”
“I have ordered 2 photo books, that should arrive on the 6th of November. I have contacted with the customer service and I was told of course standard text "apologise..and so one". I paid for the rush delivery as I needed them for Thursday. My order still haven't arrived, and now I don't need it! Even still I don't know when my parcel will be delivered. I'm very disappointed and never again order from them. Of course I was informed that I can only have a part of refund for a delivery cost! Ridiculous! Now I'm expecting that parcel to put it straight away to bin. Wasted money, time and a lot of stress. I don't recommend it.”
“If I could give this company a 0 star, I would. I received a photo book for my wedding. I included the professional engagement pictures we had done. The preview looked great! However, when the book finally got here, every picture inside the book was blurry. I reached out to their help desk, no response. I tried emailing another address I found on the site, got ghosted. I tried calling their numbers and they are telling me I have to pay to ship it back in order to get a refund or deal with it because the preview was fine. I asked to speak to someone higher up and got hung up on. I have been attempting to get help with this for 5 months now. The worst company I have ever worked with. I hope their products dont ruin anyone else's big moments like they did mine.”
“PRINTERPIX SHOULD BE AVOIDED !
I ORDERED 175 HOLIDAY CARD WHEN PAID FOR, I ONLY RECEIVED A SINGLE HOLIDAY CARD . WHEN I CALLED CUSTOMER SERVICE I WAS TOLD THAT IN THE CHECK OUT I NEED TO INDICATE IN THE QUANTITY 175 CARD, EVEN THOUGH I ORDERED AND PAID FOR THAT 175 QUANTITY. CUSTOMER SERVICE SAID THAT I WOULD NEED TO PAY A SECOND SHIPPING CHARGE OF ABOUT $35, WHICH I HAD NO CHOICE TO DO.
WHEN THE REMAINING 174 CARDS ARRIVED THEY WERE PRINTED IN THE WRONG ORIENTATION WITH THE PHOTO BARELY VIEWABLE AND HUGE AMOUNT OF WHITE CARD STOCK AROUND THIS SMALL PHOTO.. PRINTERPIX IS A HORRID COMPANY WITH WORSE CUSTOMER SERVICE, AS THEY SAID NOTHING COULD BE DONE TO CORRECT THIS SITUATION. WHAT SHOULD HAVE BEEN AN AFFORDABLE HOLIDAY CARD IS NOW A TOTAL WASTE OF MONEY TO BE THROWN OUT. PRINTERPIX IS NOT A COMPANY TO EVER USE !!”
“I bought 2 vouchers on Groupon for canvas prints. Neither would allow me to use and said that they were invalid. I contacted their customer service dept with NO reply. Both vouchers were unused and NOT expired. I wish I could give a zero star review.”
“Please please please avoid using this company. Really poor standard prints. Zero response to customer emails. Overcharged for products. I did get a refund for the over charge but I had to call a number of times as emails completely ignored. The item I received which was over £80 is of such low quality I am thoroughly embarrassed to give as a gift. It's shocking in this day and age how cowboys like this are allowed to operate basically conning hard working people out of money. They have no care that the product they have sent me is so poor, just sent me my invoice!!
The paper they use to print on is substandard. Please find a more reputation company with actual customer service and don't be robbed like I have been.”
“I ordered a personalised calendar from printerpix.
On receipt of the calendar I noticed I had been charged £45 for one calendar!!!
I thought I had bought 2. The quality was poor and certainly didn't warrent £45!
It was a total rip off, particularly for the apparent add ons!
Have complained to them.
I certainly won't be using them again!”
“I ordered a blanket for my grandfather surprise 80th Birthday, and in one of the pictures my niece whole head was missing and in another some of the top of the heads. I emailed many times and they have yet to help me resolve this issue. I will not be ordering from them anymore.”
“I bought a calendar for my mother for Christmas and when I received it today it was absolutely beautiful absolutely beautiful!!!!! I will definitely do business with printerpix again. I'm a very satisfied customer 😁”
“Wrong order was sent. Asked for replacement. Weeks later it was not sent so I asked for refund. 3 weeks later they are saying they are processing the refund.”
“Absolute scam!! I ordered a mug for Father’s Day back in June with never arrived. I’ve been trying to get a refund since, customer service is a joke and ignored me until I copied their CEO in. Apparently my refund started to be processed on 7th August, surprise surprise it’s still not in my account. I’m chasing it weekly and I just keep getting robbed off. I’m dealing with a Jack William. It may not seem a lot of money to some people but I have a toddler and life is expensive. It’s caused me such a great deal of stress and so much time trying to get my money back. I’ll be reviewing on every platform available. Complete scam”
“I ordered prints on metal of my dog Zeppelin who passed away a few years ago and had nothing but issues trying to find out if they were coming, but ultimately never received them. When I tried to work with the company to check on status they answered my call once, said they were delivered, and when I got home to check nothing had arrived. When I called back to find out what was going on I waited on hold for two hours w/no response, so I hung up. I had to dispute the charges as a result. I’ll be ordering elsewhere that’s more reliable and telling all I can how crappy printerpix.com is. Scammers!”
“I placed an order for a photo book for a retirement party ( order number 64454876). My account was charged right away (and it was not cheap), the book never came and there’s no one to talk to in customer service. I selected this company over its competitors because the delivery date met my needs. The book was scheduled to be delivered 8/15/24. It is now 09/03/24 and the book is still not delivered. I have sent several emails and this is all I get from someone identified as Peter James:
Thank you for contacting Printerpix.
Please accept my sincerest apologies for the inconvenience you have faced with your recent order with us.
I have checked for the details of your order placed on 8/6/2024 and currently, your order is in production and soon it will be out for delivery. Once your order is produced and dispatched from our production facility you will receive an email with the tracking details of your order to track it.
We produce personalized products so generally takes 2-3 business days in production and 3-4 business days in delivery.”
“As of writing this my order was placed 17 days ago and I got an email a week and a half ago the it was going to be shipped. It is still sitting in a warehouse in Miami. The website for contacting someone is ridiculous. Not happy with this exeprience at all. Had to pay 15 for shipping. And by a new gift for the person as I still have not received the item.”
