First, the order arrived on time and in good shape, and I am extremely pleased with it. My problem is with the customer service, which is practically nonexistent! When I had finished around 15 hours of making my photobook, I went to place my order. On the basket page it said 'Today Only,' in red letters,'Order an extra copy for £1'. I had been debating whether to get an extra copy so I excitedly added a copy. However it simply doubled the price. I thought it must take it off at checkout, so proceeded. It didn't. And as it was a Sunday at about 9pm I couldn't ring anyone to sort it out. But I thought if I don't place the order today I won't get the deal. So I paid the full amount and immediately sent an email explaining the situation, stupidly thinking that such a big company would happily sort out what was obviously a problem on their end. I was very wrong!!! I got a response to my email that didn't at all address the issue. I replied, just to be ignored. I sent another email 2 days later asking why I had not had a response. I got an email from the original operative telling me to go and place another order to get today's offer! I replied, just to be ignored again. Then I tried calling. A man told me he would have to look into it and would ring me back, he didn't. I called again and there was no record to show that I had even called the first time! I spoke to a lady who kept telling me that there was nothing they could do. I explained that if they didn't honour the offer then it was a con. She promised me that a manager would ring me back that day. Apparently there was no manager on the floor, and there is no complaints department. I asked for the contact details of the GM, or CEO, as it's a 'family firm' according to the website, but she wasn't allowed to give me that! Anyway, we are now at gone 3pm the next day and guess what? I haven't had a call. I'm seriously considering emailing Trading Standards. How can they have offers on their website, then don't honour them when their computer messes up? It's not on. I was seriously looking at the next thing to order from them, but I think I should go elsewhere!