I had thought at first that they were a decent company. My first book arrived and was of OK quality. However, my recent experience with them is by far the worst I've ever had with any shop. My book arrived and when I opened it the first half of the book were of someone else's photos, one of which was a baby scan photo, which had the customers full name and date of birth, which means they breached the data protection act. I informed them of this and they didn't seem overly bothered, and told me to destroy the book, when in fact it is their responsibility to do so not mine. They told me they would send me a replacement book and would refund me. The replacement book arrived, and it was of poor quality, pictures were blurred, there were pages that had a white line down the centre, they clearly don't clean their printer nozzles. They said the refund would take 15 working days, today is day 15 and still no refund has been given. I'm doubting I will ever receive my refund. Trying to contact them is near impossible too, you'll be waiting on the phone for hours listening to awful music. Avoid this company at all costs, I ended up going to bonusprint and the book they gave me was superb. No doubt I'll receive the same generic response under this review like others have. I've worked in online retail for 10 years and have been shopping online for over 20 years and this is by far the worst example of a business that I have ever dealt with. AVOID AVOID AVOID!!!