I have placed orders from there numerous times. The 3 times I did, they were great. However, on the 4th time, with all the upgrades I.e thicker lustre paper, HD quality etc the album was a disaster for the total price I paid. The same upgrades were used on the 3 previous albums. The 4th album received was flimsy. The paper was so thin it could tear and leave bend marks on turning the page. When you did turn the page, other pages would stick to it so you may be missing pages. The quality of the paper was not sharp for HD and the paper was not thick as the other albums previously ordered. The images on the album were blurry. It is only upon raising a complaint via email about this, that I am told, they have a new production company and the quality is now standard as such for all albums. I asked to have this rectified and the quality of the paper reprinted on to hard paper as surely a printing company can accommodate these changes. Printerpix advised they could not issue the cha he and to return the printed album for a refund. I made this album as a Father's day gift and to return a gift and to leave the recipient with nothing is out of question. I wad so upset and stressed about this. Printerpix advised that the new standard quality is a such. When I raised that I paid for the upgrades on the quality, therefore the quality should be different and reflect what I paid for, they said this would be the same quality and the standard quality. So my question is, why should I even had paid for the upgrades in the first place if I wanted plain and ordinary paper? Moreover, why would you leave those upgrade options available on the website to pay and charge customers. Printerpix are charging you for a poor quality album and have not even mentioned their production company has changed anywhere whereby quality has changed significantly in the last few months I was not even offered a refund for the upgrade charges I paid for nor to have this rectified to the quality they used to provide a few months ago. This is a bad company and they are misrepresenting their previous standard quality to you as their current quality on top of additional charges. Printerpix did not even offer to rectify this and offer to reprint the album with the thicker pages and HD quality images despite sending them the photos of previous albums made from them with the same upgrades added on to the order this time. I would never ever order from there again. Please don't as they are scammers and you will not get value for money for what you wish to pay for.