First off, their customer service for the US is terrible. Chatting online with each exchange taking anywhere between 15 minutes to 25 minutes per exchange. I created a calendar for Christmas and it arrived but with the months out of order. Ex. December, August, June, October, January...you get the point. After sending photos, I'm told that they print exactly how you create the project. Samuel William emails saying that it was my error and they will not replace. Apparently, he has never created a calendar because he would know, the months are put in order once you begin your project. So no replacement and can't get in touch with anyone else. I would strongly suggest using Shutterfly. Never again will I waste my money on Printerpix. They are terrible. Buyer beware!