100% a horrible company - for some reason they sent out a draft version of my blanket and saved the correct version (had heads missing on the one that they sent out) the service person Andrew basically said it’s my fault and they will only offer me a discount to buy it again. Their 24/7 customer service is shocking waiting over half an hour to get someone and then to be told sorry I’m not empowered to help you but you can buy it again, and to be finally told well my supervisor said that’s all I can do. They will only reply with a generic reply, and have zero interest in actually helping - they will not honour their policy of 100% guarantee money back! Stay will clear of these charlatans!