I have the same story as the others with shipping. I was told that my order would arrive before Christmas. They have the most unprofessional method of communication. It has vague “tracking” information that my package was passed to currier. RED FLAG! What currier? Where is it? My expectations are low as far as the quality of the order. I should have stuck with the companies that I have dealt with in the past. Lesson learned. I’m grateful that my order was a small extra gift for my son and husband instead of a big gift like some of the other customers. I feel bad for them because they went to the extra effort to do a thoughtful customized gift we’ll in advance and were ripped off.