I put in four different book orders before the 'arrival by Christmas' deadline. Only 1/4 arrived before Christmas and those books had their pages poorly cut, with the print run information showing on the edges. I contacted the company about the problem and provided the requested pictures and then never heard back. The other three orders that I was told would arrive before Christmas didn't show up until after New Year's. Of those orders, two were in fine shape but one had book pages fused together. Again, I reached out to the company and provided the requested pictures of the book that arrived damaged and have not heard back. It's understandable that sometimes issues may come up with an order, but the lack of response to address problems and the total lack of communication when orders would arrive significantly after the promised date are very poor business practices.