I ordered a print with a mounted background and frame. I provided a photo from my photographer. What I got was a blurred image with a white background crop creating the illusion that it had been mounted. Considering I paid £30 for this small photo I was really disappointed. They sent a replacement which was even worse because the printer had ran out of ink with white smudge lines running across the print. I've been asking for a refund for over three weeks. Their support team are robots and are refusing to give me a refund despite being sent photographic evidence. Do not waste your money this company produces substandard work and has appalling customer service. You can get better quality prints at Tesco. If I could leave no star I would they are extremely painful to deal with.