I will never order form this place again. Absolutely horrible customer service. Its been over 1.5 month since I made an order, and I sent 3 separate emails for updates, as I could not get through the customer service line. There was an auto-response stating they would respond within 2 days, but other than that, nothing. I called yesterday, finally got through after 1 hour on hold and it was obviously a foreign customer services call center, who's phone was cutting in & out, and I could not understand her questions. She then hung up after I asked her several times to repeat what she was asking me because her phone was cutting out. So - I called again, waited on hold again, and reached another representative whose phone worked fine. He indicated that they were still processing my purchase (A blanket w/ the name of a pet, no photo) He blamed the Covid 19 crisis as a reason for the problem (my order was submitted prior to it being a national emergency) Yet - printerpix has no problem sending me 3 emails a day for "special deals" that give no warning that shipments are delayed because of demand or Covid 19. He indicated that my order would be sent out late next week, and with the mail service being pretty slow now, I probably won't get it until June. Never again.