We purchased a Groupon for this service to try them out. Horrible mistake!!! We uploaded our pictures the same way that we upload for every other service online where we order pictures. When we received our photo books, the heads were chopped of a large number of our pictures and some of the pictures were placed in the binder of the book, split between two pages. Terrible product. When we called to speak to someone, they blamed the problem on us but did offer to replace the books and charge us shipping. We don't feel like we should have to pay for shipping as the products were not satisfactory. The shipping fee is almost as much as the original price we paid. This company does not stand behind their poor work and we will never ever order from them again. Too many choices out there!