Great books but terrible service. If you don't have issues, no problem, But if you do have issues... Good luck. Customer service people are really nice but system does not allow them to know much nor do what they need to do to resolve issues. Very frustrating. Spoke to many different agents over many weeks and they all have different messages for you. I had a very simple issue for over a month and they still can't resolve it. Very sad to deal with them . Just want my books and it will be the last time I deal with them. Too bad, because I really enjoyed the end product.