On two separate orders, the items (sweatpants) I purchased were apparently not available and replaced with other items I did not want. A total of 3 pairs of sweatpants were different than what I ordered (2 pairs were correct). Furthermore, all three pairs of the wrong items were not enclosed in plastic sealed wrappings as were the two correct items leading me to wonder if I was receiving brand new pants rather than returns from other purchasers. My attempt to return items using their website online form was useless as there was no way to complete the process. Beware, if you purchase from Proozy, you may get whatever they choose to send (and not what you ordered) and rectifying the problem is a challenge to say the least. I won't use Proozy in the future.