Public storage is a scam and does not care about its customers. I am speaking specifically about the business in Matthews, North Carolina. They give you a decent rate for a few months then jack up the price on the unit. I ended up paying more than double in a very short time. After traveling 14 hours to retrieve my belongings for the last time I couldn’t access my pod. I had no outstanding bill but my gate code was not working. I called customer service they told me to go to the main office which I did and although the the sign in the window said open the door was locked and no one was there. I called the number and did get ahold of a manager but was told that an appointment needed to be made because they did not have employees to work and were short staffed. There was no communication about this whatsoever and I wasted a lot of time driving down to get my stuff after not wanting to pay their ridiculous prices anymore. I requested that someone come down to allow me in to my unit WHICH WAS DURING OFFICE HOURS AND WAS REFUSED and told I need to make an appointment. SAVE YOUR MONEY AND FIND A PLACE THATS NOT A SCAM!