This is not a review for the current staff-- they actually communicate in person and are trying to do a good job. I have been leasing from Public Storage off and on for over a decade. My location at Bolton Road has recently finished renovation of the exterior, but during this time the entry pad to my storage was painted- so I couldn"t access what I needed for work, the manager was poor-- would not return at least 4 of my requests even through another Public Storage employee. I was not wasting my time, so this period went on for months. Once I saw him around 1:30, and he walked up to his apartment on site, and said he was on break. Months later, he later was replaced by employees that you can actually communicate with. He probably was perfect for the renovating owners because he was ignoring most likely all complaints. Rent kept going up from my initial $189 of (so be careful, get the cheapest one you can deal with because your rent WILL go up) They paved the entire site, with no compensation except with increased rents. They did reduce my rent for 3 months (like I mentioned had tried to reach them prior) but now set to increase to $335. My entry lock has been bent for the entire time and I have to use an object to close it. Internet was down so the gate wouldn't open my the app that I have always used, so I was lucky they were there. to help me. I called the 800 number supplied for help, but that was worthless and would go dead. The only communication has been in person at this location. I have had the same features in my storage unit, except now the grounds look newer.... I am going to move.