I have never received such poor customer service in my life! I am an existing client with a unit we have had for our business for over 10 years and called customer service to ask about pricing for the holiday weekend and options to getting a bigger or second unit. Denise with customer service was so rude as soon as she answered the phone. Her tone, her demeanor, was all miserable and it seamed as though she was looking to do as little work as possible today and her last priority was to assist any existing customers with their needs. She then refused to speak with me because I was not an administrator on the account even though I assured her I didnt need any assistance regarding our existing account. If that is company policy she could have gone about telling me she cannot assist me in a more professional way. Due to our interaction this morning I will be pulling our business from Public Storage and moving to your direct competitor. This is not how you treat customers that support your business.