DISHONEST! AVOID THIS COMPANY! This company brings you in with a good price and a pleasant agent to start business but increase rate without any warning. Customer Service is never at office and no one answers the phone. Absolutely horrible experience. Malden MA location increased price rate this month (July) by $70.00. Tried to reach office to understand why I went from $208.00 to $271.00 there was no return call to me but a ridiculous email sent a few hours later stating “I was denied a rate review”. I did not request a review - I simply called the local agent trying to understand what is going on as I am only seeing this new figure when I was about to pay bill. A few hours later a ridiculous email came. I’ve never experienced anything like this. Evasive! It’s a shame that responses are handled that way. Absolutely terrible and shocking! They really deserve ZERO STARS, but it does not give that option. Totally disgusted and turned off by this experience. Public Storage cannot be trusted as you will never know when these jacked up prices will occur! And what’s worse, Customer Service and agent cannot be reached!