Today was the day I found out all my crystals 🔮 jewelry that my mother left me before she died, couches, bed, antiques and clothes and shoes were sold at an auction on July 24 or 23rd for $0.00 For the past seven years I had been a loyal customer and A new employee by the name of Susan gave me misinformation last Monday and told me my possessions would not go into the auction status till this week. My heart ❤️ is broken. These people at the Brighton, Massachusetts location truly don't care if you're facing financial hardship. I was juggling three separate storage fees this past year and this location at 156 Lincoln Avenue knew I was financially strapped and instead of helping me by lowering my storage rares they kept penalizing me for being late and increased my monthly by %20 extra till it got so bad I was habitually late. Last week Susan said I had time to pay but they auctioned off my possessions without leaving a detailed voice message. Instead of telling me I had 24 hours to pay my lien fees to prevent the auction status they never left one message stating when the auction would take place. Yesterday Susan lied to me and said the owner could give me everything back because there were no bidders and I could take a flight from chicago to Boston to pick up my belongings. Today the owner John stated that a vendor took all my things free of charge and the vendor refuses to let me have anything back including an emerald ring my mother left me after she died. I now have nothing from my mother and I wish to warn all of you not to trust public storage.