After moving out, setting a checkout date in July, and getting clearance from a worker that "I am all set to go", I still got charged for the following month (August) When I arrived at the location where I had my space, I tried talking with the worker, and they pretty much told me though luck and I should have been better informed. After notifying them that their worker said I am all set, they smiled and refused to help me any further. I did not occupy the space at all for the month of August and still got charged because I left my Auto-Pay on. When I tried talking with customer service agents online, some would disconnect right away without even hearing my issue, or some would just ignore what I am saying and kept saying their policy is firm. I have been a client of their for years and it felt like they are just trying to suck more money out of me. I then tried calling their customer support phone number and kept getting transferred between people, or hung up on. It seemed like they just wanted to transfer me around without actually helping. Trying to move out of the space has been a nightmare, and it seems like the company just wants to suck money out of their clients. 100% LOST MY BUSINESS!!!!