Very poor experience. I had an issue not only did it take several calls and messages, but ultimately I found the system disorganized and once they charge even if the charge is disputed there is not much you can do other than pay or have your credit affected. Also expect your storage prices to go up every few months by about $50 for no reason. Do not rely on what they tell you over the phone they will not stand by it, I was told it did not matter which day I moved out and there was no notice requirement then I moved out on Sunday the first rather than Saturday the 31st and was charged nearly $500. I asked to have the matter reviewed and was left a message saying it was reviewed and denied with no call back number. There are other places around the area with real people just as good similar pricing. Next time I will go anywhere but public storage! My location was Mildred street in Tacoma WA.