In September they told me my credit card was about to expire, no problem, I logged in and updated credit card info. They billed me, and again in October, then November they said I am overdue, I logged in and my autopay had been turned off. They dinged me $40 for overdue, I didn't turn off autopay, now it smells like their crappy software is making them extra money by turning off autopay. Also, they don't have ANY customer support, even if you log in there's nowhere to contact anyone for help. The on-site staff is good, but I should have to drive all the way there to get help with my account.