current, soon to former customer
I have been a Public Storage customer for over 20 years, a few different facilities. Lately, since their attempt to automate everything, the customer service has just fallen off the cliff. The bots are maddening and there are no options for anything outside basic functions, such as account issues, such as account or storage issues. This company has by far the worst customer service I have ever encountered, and I strongly discourage doing business here.