This is a review of Public Storage as a company. Not the specific location. They promised me a monthly rate of $11 a month. The chipper and friendly man that signed me up was a pleasure to speak to. Well I never once paid anything less than $20. I set up autopay and then they pulled $43 from my account every month for the first few months, then bumped it up to $63. I never agreed to pay this. I would have never accepted a 11x5 storage for this price. Public storage stole money from me that I never agreed to. Then when I called to talk to someone about this issue, I was told that they do not do refunds. Zero effort to make this right and reimburse me. This is a shady business. There is no integrity with public storage. I said okay cancel my account because this is a terrible experience, then I receive a text that I’ll be receiving $30 off my next months rent. What next month?? I just canceled! And for the record, $30 reduction in what I’ve been paying would STILL not honor the amount I agreed to in March. Bad business. I would give 0 stars if that was an option.