I found Public Storage a difficult company to deal with. They were running a special for a 5x10 unit, $1 first month free, $25 per month thereafter. This offer was only available on line so I went on line and attempted to reserve the unit I wanted. All went very well until I attempted to pay for the first month rental. Then none of the three payment methods I tried to use were accepted. I was shunted back and forth on the phone between sales and customer service for about an hour. All the while I was receiving emails telling me that my reservation was completed. Toward the end of my 1 hour ordeal I received an email saying “Your reservation is all set up”. I went on the website, entered the reservation number and got a message that “reservation canceled”. I decided to start the process over, but when I went to reserve the unit I wanted all the special price incentives had vanished. I suspect I was making the reservation right at the time they were canceling the incentives and jacking the price. I called again to see if they’d honor the original commitment but once they started to shunt me around between sales and customer service I decided to cut my losses and go somewhere else. So BEWARE of their bait and switch tactics.