First Home Buying Experience: We selected our model and picked the lot in January of 2020. Our sales rep Ashton Smith was very knowledgeable and was able to answer all of the questions we had along the way. She was flexible with her time and was able to accommodate our schedule when it came to the design phase of our home. I found myself with random first time home buyer questions and was able to text her with quick response times in return. Ashton was a great resource when it came to upgrade decisions and provided us with helpful details and hints along the way. Our build started in June 2020 as the builder was on a roll out plan for start days. The builder we started with, Keith, had been with Pulte for over 20 years and was able to break all pieces and parts of our blueprints out in a way that we understood completely. During this meeting, he went through a build booklet that essentially outlines the timeline for our entire project. We always knew what was coming next and never left wondering what was going on. Shortly after the ground was broken, our builder changed to a different person to finish our project. This is when we met Jessica McCoy. She took over the weekly build calls and maintained the integrity of our home in more ways than you can imagine. Her knowledge, attention to detail and communication were more than I would ever expect from a builder. I often had questions during the framing process and was able to text her with those inquiries. She not only responded quickly, she also shared Google links that reviewed definitions and reviews for the products being used on the house. I was blown away with her kindness and thorough responses. Both Jessica and Ashton helped with a couple of change requests along the way with positivity and attention to detail. The build quality walk though was so in depth and really featured all of the quality products that Pulte uses and my realtor even mentioned that she had not seen other builders do such a nice job in such detail. Finally came our 1 week before closing walk through. This took 3 hours to complete and Jessica was so professional, positive and thorough. We were so happy to see our home come to life and find out how everything works and even do “hands on” trials of turning things on and off and setting system. It made me feel comfortable knowing I can maintain our home with confidence. Hands down this was the BEST experience of my life. Home buying is scary, but Pulte made it easy! I can’t brag enough about my builder Jessica McCoy and the entire Pulte Group at Sunset Pointe in Fort Worth! We close tomorrow and are SO excited to live in our new home!