GS 12/22/2022 Received a few email requests regarding my Pulte 1 year home experience. The given rating scale selecting a "1" this homeowner felt would have been generous, so decided not to select a response. Waiting for a return phone call from "Sherry" at Pulte regarding my verbal response. This is my response- Pulte philosophy: We strongly believe in the philosophy of “continuous improvement”. Your feedback is the best source of information. I believe Pulte Builders has not mastered the art of homeowner satisfaction after purchasing one of their new homes. It appears they require the homeowner assistance with making Pulte Builders successful for potential sales. My Pulte experience has been a nightmare since purchasing an almost half million-dollar Pulte home. I have been told by the Pulte “supervisors” that Pulte is a billion-dollar builder throughout the United States. Apparently, this statement was to reassures me. If anything, it has infuriated me. This home was purchased as a new “Spec” home My Issues: 01. Interior walls: walls not even and tape lines visible – Result: Dry wall imperfections and visible tape lines corrected, and all walls repainted at homeowner expense. 02. Window blinds falling off sills: only one screw installed to each blind – Result: Replacement of blinds and installation done correctly at homeowner expense. 03. One bedroom had windows with grids and rest of window in the house have no grids: discovered by homeowner when defective window blinds fell – Never informed of this issue with purchase of house. Informed by "supervisor" this is not unusual for Pulte – must wait for non-grid windows – this took months after reminders to Pulte supervisor and emails to customer service. Result: Months to receive matching window/installation and homeowner did cleanup of window mess installation. 04. Cement issues: Garage - Cement of foundation jagged and garage cracks, the jagged cement of foundation (from drywall to garage floor)-needs sanded, significant garage floor crack in left corner of foundation; informed may not meet crack standards. Front entry step and walkway - Had significant dangerous forward pitch; informed there was no pitch as this is how Pulte does the steps. After many complaints someone came out and did measurements – step removed with an additional step added and slopping walkway corrected. Homeowner added railings on each side of steps for extra safety. 05. Garage floor deep scratches appeared after purchase of house from builder dumpster removal. Result: Another homeowner expense to have fixed. Garage door flimsy - Result: Door not insulated – Pictures (sent to customer service and supervisor) taken of significant snow mounds accumulating into garage from snowfall during winter of 2021-2022 – No response from Pulte (supervisor informed homeowner this could be a "one time" occurrence) – That mind set is Not acceptable. 06. No water spicket in garage -to clean garage floor you need to go outside to side of house to access water – Result: Hot and cold water spicket installed at homeowner expense. Garage does not have a drain - told by supervisor garage floor is pitched for water to drain toward driveway. Result: Puddles on garage floor need to be squeegeed to remove existing puddles-floor is very slippery. 07. Exterior doors not painted - Result: Painting done at homeowner expense. Front door dead bolt out of aliment when closed – Result: Adjustment done at homeowner expense. 08. Basement window damaged: unable to open window – Result: Replacement done months after request – Drywall bowing, and windowsill fixed when basement room completed. 09. Ceilings stipple lumps: unsightly – Result: Repaired by homeowner. 10. Woodwork trim corners: not painted – Result: Homeowner to attend to painting due to Pulte painters lacking of detail. 11. Front door outside entry electrical socket falling out of stone wall - Result: Repaired at homeowner expense. 12. Master bathroom tile flooring when walking a noticeable dip of subfloor and tile making cracking noise throughout bathroom floor – Result: Pulte aware and waiting for removal and replacement. Master bathroom door to toilet has approximate 3” bubble – Damaged during installation. 13. Lawn installation: received threatening letters from the HOA that the yard landscaping was PAST completion date – for months theses letters were copied, and forwarded to Pulte supervisor and customer service, as received by homeowner. Result: Callani Landscaping: After accessing most of the neighborhood lawns and lack of grass I was informed by Mr. Callani that Pulte provides one bag of seed and grading with purchase of home. This homeowner opted for sod at homeowner cost of $6,000.00. Lawn grade awful, there are many dips throughout yard/construction surfacing stones and cement lumps - Result: Foreseeable accident(s) - Will Pulte be paying those bills? This homeowner had many conversations with the city of Strongsville and Pulte for removal of the unsightly leaning utility pedestals in the front yard, once landscaping was completed. The Pulte experience became worse: Result: MAJOR PROBLEM: Due to homeowner requesting removal of utility pedestals – homeowner informed there was NO final grade occupancy permit on file with the city of Strongsville. These conversations and letter notices (copied and forwarded to Pulte) were discussed with the Pulte supervisor for months and on numerous occasions homeowner was informed by the city of Strongsville that this issue was on Pulte and Pulte insisted it fell on the city. Finally, utility service arrived on three occasions - the areas of new lawn were dug up in attempts to locate covered water utilities (covered during lawn installation by Callani landscaping). Last noticed was on December 9, 2022 when homeowner was notified per certified letter from the city of Strongsville: Notice of Violation Case No. 22-000522 Violations must be corrected by December 23, 2022 Failure to make necessary repairs within time allotted will result in prosecution in accordance with the Enforcing Code SCO 1418.07 PERMITS – EXPIRED Signed per Building Commissioner After months of homeowner trying to rectify this issue, I now have days to have someone help me. On December 15, 2022, homeowner proceeded to Strongsville Mayors Office/Building Commissioners Office with said letter in hand. No one could help and Certificate of Occupancy was not available. Unfortunately, I had to contact an attorney by phone - I finally received my Certificate of Occupancy. This is the 5th home I have purchased; 4 of the homes were newly built. I find it totally unrealistic and unacceptable for a builder (Pulte) to leave outstanding permit issues hanging during the purchase of a home and having the homeowner left to fend for themselves to rectify such an issue. This (5th home) experience for me has been very very disappointing, costly, frustrating, mentally and emotionally exhausting. Someone needs to hold Pulte Builders accountable. Family, friends, and acquaintances thought Pulte was a reputable and forthright builder until they visually saw my Pulte home. I learned from this dreadful experience that quality customer service, workmanship and work ethic is NOT what a homeowner receives when building a Pulte home. Pulte was quick to take my check of almost half million-dollars, however quite lacking with resolving this homeowner issues/problems. I have "De-Pulted" my home this past year and have spent allot of money doing so! I purchased my home in good faith and expected the same from Pulte.