THINKING OF HAVING PULTE BUILD YOU A HOME? THINK AGAIN! WE ARE POSTING THIS TO SPREAD THE WORD ABOUT THE TERRIBLE QUALITY AND CUSTOMER SERVICE PROVIDED TO US BY PULTE HOMES, THE NATION’S THIRD LARGEST HOME BUILDER DURING THE ONGOING, 2-YEAR NIGHTMARE IT HAS BEEN SINCE WE SIGNED A SALES CONTRACT FOR A NEW HOME BUILD IN LAKEWOOD RANCH, FLORIDA. “PULTE” IS PRACTICALLY A HOUSEHOLD NAME IN THIS COUNTRY, YET WE FEAR THE VAST MAJORITY OF PROSPECTIVE HOMEBUYERS HAVE NO IDEA HOW FAR THE COMPANY, WHICH ONCE HAD AN EXCELLENT REPUTATION FOR BUILDING AFFORDABLE, QUALITY HOMES, HAS FALLEN. WE ARE POSTING IN ORDER TO TELL OUR STORY SO THAT PROSPECTIVE BUYERS UNDERSTAND THE POSSIBILITY THAT THEY TOO MAY EXPERIENCE THIS LEVEL OF DISAPPOINTMENT IF THEY CHOOSE THIS BUILDER. WE ARE NOT THE ONLY PEOPLE WHO FEEL THIS WAY. THIS SITE AND OTHER SITES ON THE INTERNET ARE FULL OF SIMILAR POSTINGS FROM INNUMERABLE OTHER BUYERS AROUND THE COUNTRY. MANY OF THEM CONTAIN THEMES THAT WE, TOO, HAVE EXPERIENCED.… “RUSHED TO CLOSING BEFORE THE HOME WAS ACTUALLY DONE,” “THEIR QUALITY AND WORKMANSHIP WAS TERRIBLE,” “THEIR WORKERS ARE RUSHED BY THE BOSSES AND MANY OF THEM SEEM UNQUALIFIED,” “ONCE THEY HAD OUR MONEY, THEY STOPPED CARING,” “WARRANTY WILL HANDLE IT,” AND “WE WISH WE’D NEVER DONE BUSINESS WITH THEM.” WHEN WE SPECIFIED ALL THE UPGRADES WE WANTED FOR THIS HOME... HURRICANE GLASS WINDOWS AND DOOR WALLS, TOP-OF-THE-LINE CABINETRY, WIDE-PLANK FLOORING, UPGRADED INTERIOR DOORS, HIGH-END APPLIANCES, A POOL/SPA WITH A FEATURE WALL, TEMPERED GLASS SHOWER STALLS, UPGRADED COUNTERTOPS AND TILE FLOORING, ETC. WE HAD NO IDEA HOW OFTEN WE WOULD BE DEALING WITH DAMAGED MATERIAL, SHODDY WORKMANSHIP AND CANCELLED OR REPEATED REPAIR VISITS. EVEN MORE DISGUSTING, WE NEVER THOUGHT THAT THE WARRANTY REPS AND THEIR LEADERS WOULD BE SO NUMB TO OUR CONCERNS. APPARENTLY THEY'VE ALL JUST SEEN IT TOO MANY TIMES BEFORE! AFTER OVER TWO YEARS OF THIS DEBACLE, IT IS NOT JUST THE UNFINISHED TASKS WE ARE STILL WAITING ON, THE POOR QUALITY AND POOR WORKMANSHIP OR THE NUMEROUS CANCELLED APPOINTMENTS AND FAULTY MATERIAL DELIVERIES THAT WE HAVE BEEN FORCED TO ENDURE… IT IS THE TERRIBLE HUMAN TOLL THAT THIS HAS TAKEN WITH THE ACCUMULATION OF ALL THE MENTAL AND PHYSICAL STRESS THAT COMES WITH THOSE THINGS. PULTE HAS ESSENTIALLY STOLEN TWO YEARS OF OUR LIVES AND STILL THERE IS NO END IN SIGHT. THIS SHOULD NOT HAVE TO BE! WE HAVE TRIED TO DO EVERYTHING WITHIN OUR POWER TO END THIS 2-YEAR NIGHTMARE. WE’VE SENT HUNDREDS OF EMAILS, INCLUDING DOZENS OF PHOTOGRAPHS. WE’VE “CLIMBED THE CORPORATE LADDER” TO THE HIGHEST LEVEL OF PULTE’S SW FL LEADERSHIP TEAM. WE’VE SENT OVER 60 PAGES OF DOCUMENTATION TO PULTE’S CEO. WE’VE EVEN FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU… WHO, AMAZINGLY, GAVE PULTE AN A+ RATING DESPITE ACKNOWLEDGING THAT THEY ARE NOT AN ACCREDITED BUSINESS. PULTE HAS A 1.13 AVERAGE RATING OUT OF A POSSIBLE 5 ON THE BBB WEBSITE, (JUST A TICK BETTER THAN THEIR 1.12 RATING ON THIS SITE!) BUT THE BBB STATES THEY DO NOT TAKE CUSTOMER REVIEWS IN TO ACCOUNT WHEN ESTABLISHING A COMPANY’S RATING, AND, INEXPLICABLY, LAST WEEK THE BBB CHANGED PULTE'S RATING FROM A+ TO NR... "NOT RATED"... WHAT? WHY? TO DATE WE HAVE NOT RECEIVED THE APOLOGY WE REQUESTED FROM PULTE’S CEO. WE PRESUME WE NEVER WILL BECAUSE A) HE PROBABLY NEVER EVEN SAW OUR 60-PAGE COMMUNICATION TO HIM AND, B) EVEN IF HE DID, HE CLEARLY COULD CARE LESS ABOUT OUR EXPERIENCE. ALL HE CARES ABOUT IS THAT WE PAID FULL PRICE FOR AN INCOMPLETE HOME, LESS THAN A WEEK BEFORE THE END OF THE FIRST QUARTER OF 2022 REPORTING PERIOD. SO, CHALK UP ANOTHER Q1 CLOSING AND MOVE ON TO THE NEXT VICTIM! WE ARE POSTING THIS TODAY BECAUSE WE STILL DON’T HAVE A SATISFACTORY RESOLUTION TO ALL OF OUR ISSUES. OVER 18 MONTHS SINCE BEING RUSHED TO A PREMATURE CLOSING WE STILL DO NOT HAVE A COMPLETE SET OF QUALITY, UNDAMAGED WINDOWS, DOORWAYS AND CABINETRY. NOT TO MENTION A LONG LIST OF SO-CALLED "MINOR" ISSUES WE'VE SIMPLY STOPPED ASKING ABOUT BECAUSE WE FEAR THAT PULTE WILL NEVER GET THEM RIGHT ANYWAY. WE JUST WANT THE PUBLIC TO KNOW OUR STORY AND TO MAKE INFORMED DECISIONS BEFORE THEY DO BUSINESS WITH PULTE OR RELY ON A COMPANY'S RATING FROM THE BETTER BUSINESS BUREAU.