Hi, We are planning to buy a home and shopping had been to Ryan, Pulte and other builders as well. Sunday (1/21/2024) I and my wife had visited Renaissence at Arthur for New home at aurora with an appointment. Julie Day who was our sales rep, looked like she was not really liking to see us for the appointment. The moment we walked in the first thing that she was homesite value is $60,000 to $70,000, meaning can you afford that. I did talk to the person via phone to schedule an appointment and they did tell me home site value ranges from $5000 to $30000. My question is why did she make a statement the value is 60K to 70K? which was kind looking at us low. We ignored and continued with our home search with the same person while we were talking about the home we liked a model and then once the pricing started home site value that we requested was $18,500. Some how got a feeling that she was trying to make some racist comments and was not welcoming at all. Next as the discussion continued, we are searching for a home and at different sites different kind of rating and add ons would be available. Now here one of the scenario when she was explaining she said door knobs are upgrades, may be they were, I got a doubt how can the doors be installed without a door knob and asked the same question. I have not expected the question coming from her asking "did you ever visit a home site?" we felt like why is she talking to us this way? is it only with us or with anyone she would talk the same way? But we were already with some inferiority kept quite and was not very comfortable. We are buying a home with is 600K and this is how we are treated and I wanted to leave without saying a word. But my wife with a lot of hope asked me stay and I did. Then we were talking about financial options which we were aware, cause we visited the Renaisence park in aurora which had family and town homes. The Sales rep there was an excellent person who had encouraged us to take the home and we loved sitting and talking to her. She made us so comfortable and had a hope that the same kind of person will be able to help us at Arthur driver as well. The 3 fincial options that she gave 10K that we can use in different ways 1. ~6% interest rate 2. Getting lower mortgage 3. Splitting it between down pay and lowering the rates. When we explained she straight away declined and said we dont offer any of those making us look like liers. This was the worst experience I and my wife ever had. I hope the right department would take action and make things better. We are not begging , we are buying and we are working hard for it and not stealing. If you are not polite that is ok you dont have right to intimidate people that come to you.