My car was damaged whilst parked in Manchester Airport, having used their "Meet and Greet" service. The damage wasn't spotted until I returned home as it was minor damage to the inner door sill which is difficult to see unless you catch it in the right light, something which wasn't possible in the car park on collection (car park was dimly lit, closely parked cars meant the door couldn't be fully opened and the area was in shade, and there was no facility to undertake a more thorough inspection). Holiday Extras/Purple Parking refused to take any responsibility as they say I should have spotted it and reported it before I left the car park, despite there being no proper place to inspect the car. I reported the damage immediately on spotting it when I returned home (even before unloading my suitcases). One representative told me I should have used my phone torch in the car park. Following escalation another representative, presumably more senior, made the ridiculous suggestion that I should report it to the police if I was dissatisfied. At the time of writing, no-one has responded to my question as to where I should expect to have undertaken a full inspection within the car park where I might have access to adequate light and space to do so. I find this lack of response extremely poor. They have refused to offer any form of recompense, having taken full payment, and hence profit, whilst I am left to face a bill to repair damage to my car which was entrusted to their care, which I did in good faith. I had no expectation that having paid for a premium service my car would be damaged by those entrusted with it. An overwhelmingly disappointing experience, I would be hard pushed to think of another business I have ever felt so disappointed by. To me, the whole process appears to be weighted against the customer, with businesses seeking exclude liability by relying on inspection clauses in their Terms and Conditions, whilst not actually providing adequate facilities to customers to enable proper inspection. It just seems very wrong. A very poor experience all round.