Prebooked MBW at Heathrow T2. On arriving handed car park entry ticket to MBW rep who immediately handed it back to me and insisted I must pay at the machine - that was £7.50. He was adamant and insisted he would not accept the ticket unless I paid at the machine. First time ever this has happened and Ive used this service many times in the past few years. The Ts & Cs say to hand keys and park entry ticket to rep. No mention of an extra charge which is already included in the overall cost. So either sharp practice by MBW or their rep has found a way to pocket £7.50 from every customer. I dont think this is legal and indeed is theft. Reported issue on return as no time while heading to an early flight so now have to wait up to 21 days for response. Then on return phoned number provided as soon as bags collected as per instructions from MBW. Went to pick up point some 10 mins later and then had to stand in freezing temperatures for 20 mins. No one on MBW desk. Are these people understaffed or just dont give a stiff about customer service. They used to provide great service - but not anymore. Last time Ill be using them.