Heathrow, all went very well last year, so we booked with Purple Parking Meet and Greet again. Efficient booking, and the receipt explained that if returning to a different terminal, simply let the carpark know on drop off - to double check this I spoke to a Holiday Extras agent at the time of booking, receiving an email confirming that this would not be an issue, also confirmed at drop off. So far ..all good On collecting the car, the operative requested £20 'different terminal fee', despite being shown the email he was in adamant 'you have to pay', after some discussion and being put through to his supervisor (to who I read the email), the fee was grudgingly 'waived'. To add insult to injury, on exiting the carpark a £7.50 exit charge was indicated, despite the car only being in the carpark for 9 minutes. I await a response from my complaint and request for refund from Holiday Extras/Purple Parking