In a word dreadful - as follows: * Messed up an offer by turning it down out of hand without contacting us. * Local employees went "missing" contacted by main office did I know where they were? * Original PB employee handed over to another as my contact. She never bothered to call at the house to familiarise herself with the property. * No vetting of viewers and we had some rather unsavoury characters poking around (quite literally) a distinct disadvantage using an online estate agent like PB. Far too many sightseers and not enough serious buyers is a related point. * We felt that our interests were always secondary to the prospective purchasers *Once the fee was paid up front then we lost any advantage over PB we might have had. * The original draft of the particulars was strewn with spelling errors and it was a battle to proof read to ensure a good copy was produced. Reading other PB house particulars this seems common but is not confined to PB alone of course) * Computer base for bookings would occasionally malfunction. *Inflexible computer system if someone was marked as no show and they turned up late there was no way of rectifying this. * We took the property off the market for a marketing break and when we put it on again no contact from the local PB employees to check on us at all. * The feedback system is horrendous and again inflexible eg does not take into account a reduced price in the cumulative totals. So all in all we lost money as we have taken our property off the market and now with the pandemic have decided that when we put the property back on the market we will use a local estate agent.