We didn’t use Purple Bricks but our seller did and we feel compelled to write a review. Whereas we received exemplary service from our estate agent, PB left a lot to be desired, in particular the case handler Keiron who was rude, arrogant and unprofessional. He ignored our request for information, then replied sarcastically when he finally responded. He told us the seller was going to pull out of the sale but the seller assured us they weren’t and was quite angry it had been suggested. There were no updates and communication was poor, forcing us all to correspond directly with each other instead and putting the onus on us to keep our seller informed. When our seller tried to contact him with urgency several times his phone went through to voicemail and he was uncontactable. Based on our and our sellers experience we would never use PB and would recommend anyone not to.