Buyers & Sellers BEWARE... As a potential buyer I've had a bad experience with PB. I am a FTB & fortunate enough to have a very good deposit & a mortgage in principle agreed. However my experience with PB, has been jaw dropping bad. This includes multiple viewing requests being cancelled repeatedly by different agents, with no apology & agents being totally inflexible in meeting my availability to view. Thus ultimately leading me to give up after multiple attempts. Example, I messaged & chased 1 agent for a response to view a property about 4 to 5 times but was ignored or left on read & never contacted back. Another example, I have been given incorrect information by both viewing & managing agent,concerning the same property, which I had an interest to offer on. This includes information concerning service charges, the sellers position & willingness to negotiate & other important questions concerning the property. I only know this, as i did my homework & checked things out with local residents who happened to have valuable information. Agents have also been rude & arrogant, not returned my calls, left me on read & not bothered to pass my offer onto the seller or get back to me, leading me to give up. I have also been told by agents that I was unable to do a second viewing on a property unless I was making an offer & 2nd viewings were only allowed to those who put an offer in & wanted to do measurements etc. Bizarre! I have never ever encountered anything like it. Agents also seemed poorly informed on some of the basic info, they need to be equipped with, when buyers posed questions. They seem to lack interest or knowledge, don't give you a reasonable amount of time to view a property or explain things, lie & are unwilling to put any effort in. I have been put off them as a buyer & would never ever use them as a seller. I have been left worn out by how difficult they make a viewing experience & cannot trust them to tell me & probably the seller, the truth. If sellers only knew how awful the experience Is with PB & how many potential buyers they have lost as a result of PB, they would think again about wanting to sell their property through them. If its this bad an experience at viewing stage I can't imagine how awful it would be getting to completion with them. they lack any kind of professionalism & integrity & are absolute cowboys. There may well be some agents out there who are good. However, given the experience I have had with several different agents, before I've even got to view some properties & after viewing, the majority are clearly not! I honestly cannot see how they get any glowing reports. It could be that they ask you to submit reviews online & ask you to include thier full name in the review, as I had been asked to. I am very much about sharing excellence. However, I cannot say somthing was good when it really wasn't or barely scraped below average. I have to be true to myself & share the truth from my perspective about the experience I have had, so that others are educated & well informed about PB. I honestly don't know how they get away with the way they behave...its shocking....Therefore buyers & sellers be beware! they lack any kind of professionalism & integrity & are just cowboys.