If you are buying from someone who is selling via Purple Bricks, think twice. This is my true experience as a buyer.
The local property expert was terrible at communication and even when I stated I wanted to make an offer on the property it took days for them to get back to me.
Their Purple Bricks solicitor partner (Premier Property) was incompetent and slow, taking 2 or more weeks to reply at every stage. They added 4 or more weeks on to the process. They required constant chasing to perform the simplest of tasks. They provided incorrect documents or incomplete information including documents completely unrelated to the transaction relating to another person’s property purchase.
When I raise all of these issues with the Purple Bricks local property expert they tried to blame my own solicitor, and even stated that it was my solicitor’s responsibility to continually chase for action, rather than Premier Property’s responsibility to provide updates on anything.
The Purple Bricks local property expert also provided contradictory reasons for the delays meaning some of the information provided was an outright lie.
Everything was slow, hard to get a response, required continual chasing, required extra effort to correct errors, and ended with the whole process falling through for the buyer (me), and the seller.
Simply put, if you are buying a house, think twice if the seller is using Purple Bricks. And if they are using Purple Bricks in-house solicitor Premier Property, avoid them at all costs.
3 years ago
Purplebricks has a
1.3
average rating
from
569
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