Please, please, please do not use Purple Bricks to let your property!!!!!! We did and it was a huge mistake.
We let our newly refurbished rental property with Purple Bricks through their fully let management service and we were assured that the Tenancy Agreement was legally enforceable. Apparently that is not the case and, despite it being stated in the Tenancy Agreement, that the Tenants are obliged to keep the property clean and tidy my Property Manager told me that this is not the case and the 6 monthly inspections are only to check if we need to conduct any repairs from a maintenance perspective.
We have concerns over the condition of the property, as the gardens which are visible from the road have not been maintained for months and despite us giving weeks of notice and requesting different times and dates the Tenants are refusing us entry and my Property Manager does not see this as an issue and refuses to help.
After 6 months of trying to resolve matters through their Complaints Procedure we have had to refer to the Property Ombudsman.
Please save your time and money and find another estate agents.
3 years ago
Purplebricks has a
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average rating
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